Digital transformation is the latest holy grail of organizational change. Change is not new but unlike past changes, there is a key difference; In the past, projects would automate familiar workflows with some level of process enhancement. Employees affected by those changes had to learn a new system with a minor adjustment to the way […]
Are you aware of the financial impact of technology and user adoption? These examples will shock you! User adoption is a term that we think of as ‘training’. “If we conduct training then people will adopt.” It’s not that simple. Training is only an event – User adoption is an outcome. Today, technology has become […]
IT organizations have been hardwired from past experience to think in terms of a project paradigm. We prepare, we deploy, we complete, we move on. Agile development and cloud computing are distorting that model as application vendors release new features multiple times per year. Customers once chose their deployment dates but Cloud computing has transferred that control to vendors. […]
An IT project is a series of steps linked together in a sequenced chain of events leading to the final business outcomes. When a link in that chain is broken a project suffers. Identify the business requirements Research available options Design and spec the needs Select the best possible solution Procurement & deployment User Adoption […]
On average, Employees are subjected to 30+ changes per year. Some of these changed are digital (program upgrades, new software, etc), and some are to processes or procedures (forms updates, new steps for customer support, etc). Some changes are “top of mind”, strategic changes for company advancement, or Tactical/Supporting changes that are low on the radar, […]
Many of today’s business articles repeatedly tell us that change is happening at an ever-increasing speed. Innovation, a key driver of change, is an essential requirement for any business to stay competitive. Not surprisingly, CEOs proclaim that their most important role is to invoke change in their organization. We are also reminded that the rate […]
The rise of digital workforces intensified in 2021 with 38% of American employees and 32% of Canadian employees working most of their hours at home — noting a significant increase in telework since March 2020. Though the numbers are high, factors such as disconnected communication systems and feelings of isolation brought on by zero physical interactions can […]
Employees are your Athletes – unleash their winning performance Did you know that most resistance to change is unconscious and a biological function of the brain to actually burn fewer calories? What we refer to as a habit is a coating the brain constructs around a repeatedly active neural pathway along with help from […]
AS HUMANS, WE DON’T TAKE WELL TO CHANGE There are 3 main reasons why we resist. 1. Change interrupts the way our brain works. Our brains develop pathways (sometimes referred to as muscle memory) as a way of reducing the number of calories it has to burn. Yes, thinking can produce smoke that comes out […]
What is Accidental Learning? This is when accidental learning begins. We have all experienced it. You’re working with a colleague whose split screen view of Outlook you have never seen before and say. “How convenient!”. You suddenly realize you have been needlessly frustrated for months. Your colleague’s instruction was a great resource but unfortunately, the […]
