DIGITAL USER ADOPTION

A fast, effective, affordable way to onboard users with greater success.

DIGITAL ADOPTION

Is Poor User Adoption Hurting Your Digital Transformation Project Outcomes?

EMPLOYEES
ADOPT NEW TECHNOLOGY FASTER

Fivel's powerful, yet easy-to-implement digital adoption services makes that happen.
Your project success ultimately depends on effective employee engagement with the new tools or processes they're asked to adopt. Whether it's collaboration software, security protocols, or communication tools, employee engagement is the most critical link in all projects.

THE FIVEL DIFFERENCE

User Portal

Our system is a purpose-built, cloud-based portal designed for ease-of-use and simplicity. Users can track their progress and return any time to refresh their memory.

Retention

The system has a built-in, multi-step retention exercise function that dramatically improves memory recall and measures overall retention of any learned material.

Subscription Updates

Application vendors roll out new functionality enhancements multiple times per year. Our service tracks those updates and sends out information to users covering the scope of the change.

Engagement

Unique gamification features reward users for their eagerness to complete their learning quickly. Early adopters are recognized as Change Leaders, boosting widespread user engagement.

Content

We create 5-minute micro-learning videos using the latest learning research and science, enabling users to learn and retain new skills. Videos can be customized for your business needs.

Reporting

Real-time reporting and analytics give unparalleled insight into employee progress. Track who has adopted your new program, and who needs additional support.

Success Manager

For simple projects we assign a personal Customer Success Manager to handles all the tasks to deliver a successful user adoption program

Change Management

For more complex projects we offer a full Change Management services including  change culture requirements, confirming objectives, and preparing your management team and employees.

USER ADOPTION GUIDE

Fivel's guide describes the science behind effective learning.  It steps you through the process of how employee engagement is best accomplished.

Sending people on site to conduct initial training was costly and inefficient.  With Fivel, we reduced our costs by 73% and reduced employee turnover.

David D - Sr Project Manager

Bringing in a supplier who had ready-made content, and full deployment services, enabled us to control costs and focus on our priorities.

Cynthia S - HR

The retention videos are a great way of reviewing the content presented in class. They're clear and easy to follow.

Mike A. - Recycling Stategist

Now that we can see who learned the applications, we've seen a 22% reduction in help desk calls, happier end-users, and stronger business benefits.

Jack B - CIO

I have never participated in programs that used short, concise videos and exercises to help me remember what I learned.  I really enjoyed the process.

Leigh S - End User

It was great. The video pulled out the key insights from what was a lot of information delivered over the first week of classes.

Dan K. - City Supervisor

I liked that the information was in short video segments so I could fit them into my busy schedule.  Being able to go directly to the info I need on my smartphone  is convenient.

Jeff M - End User

LATEST ARTICLES

closing_the_adoption_gap
The Secrets Behind Why Employees Resist Change

Many of today’s business articles repeatedly tell us that change is happening at an ever-increasing speed.  Innovation, a key driver of change, is an essential requirement for any business to stay competitive.  Not surprisingly, CEOs proclaim that their most important role is to invoke change in their organization. We are also reminded that the rate […]

A Project’s Weak Link – User Adoption

An IT project is a series of steps linked together in a sequenced chain of events leading to the final business outcomes.  When a link in that chain is broken a project suffers. Identify the business requirements Research available options Design and spec the needs Select the best possible solution Procurement & deployment User Adoption […]

Asian female call centre operator consultation providing customer service Offering solutions with a smile.
Training Remote Employees

The rise of digital workforces intensified in 2021 with 38% of American employees and 32% of Canadian employees working most of their hours at home — noting a significant increase in telework since March 2020. Though the numbers are high, factors such as disconnected communication systems and feelings of isolation brought on by zero physical interactions can […]

GET STARTED WITH FIVEL

We've made it simple

When it comes to delivery, Fivel manages the detailed tasks so you can focus on strategy.
No upfront commitments, no infrastructure needs, no investment required.

CONTACT US TODAY