The rise of digital workforces intensified in 2021 with 38% of American employees and 32% of Canadian employees working most of their hours at home — noting a significant increase in telework since March 2020. Though the numbers are high, factors such as disconnected communication systems and feelings of isolation brought on by zero physical interactions can […]
EMPLOYEES
ADOPT NEW TECHNOLOGY FASTER
Fivel's powerful, yet easy-to-implement digital adoption services makes that happen.
Your project success ultimately depends on effective employee engagement with the new tools or processes they're asked to adopt. Whether it's collaboration tools (Teams), protection against Ransomware or compliance certification, employee engagement is the last and most critical link in all projects.
THE FIVEL DIFFERENCE
Does user adoption underachieve your goal?
You’re not alone. Many clients complain about end-users resisting new technology. Adoption rates for tools like Microsoft Teams or OneDrive stall at 20-25%. Sound familiar?
Why do they resist?
- Project teams see the critical value, end users don’t.
- “Self-serve” portals work for 15% of employees but what of the other 85%?
- Portals have a wide selection of content. Users can’t decide what’s relevant and abandon the site.
- Deployment training is viewed as a one-time event but people adopt in gradual steps and need snippet refreshers over the following months to reinforce engagement.
How do we get to a 70% plus milestone?
- Get employee buy-in. For SMBs, a 15-minute call with all managers. For Enterprises, a 2-minute Executive video by a Senior leader.
- Staged release of specific product microlearning videos with follow-up quick quizzes.
How does Fivel help?
- Deployment experience with Microsoft Teams, Voice, OneDrive, and SharePoint.
- Fivel produces and distributes the Executive Video to all employees.
- Fivel schedules and tracks the release of learning videos and retention quizzes to employees.
- Fivel sends snippet reminder videos of extended features after initial engagement.
- Fivel's solution is super effective, efficient, and economical.
USER ADOPTION GUIDE
Fivel's guide describes the science behind effective learning. It steps you through the process of how employee engagement is best accomplished.
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