MICROSOFT TEAMS ADOPTION

A fast, effective, affordable way to onboard users with greater success.

DIGITAL ADOPTION

Is Poor User Adoption Hurting Your Digital Transformation Project Outcomes?

EMPLOYEES
ADOPT NEW TECHNOLOGY FASTER

Fivel's powerful, yet easy-to-implement digital adoption services makes that happen.

Your project success ultimately depends on effective employee engagement with the new tools or processes they're asked to adopt. Whether it's collaboration tools (Teams), protection against Ransomware or compliance certification, employee engagement is the last and most critical link in all projects.

THE FIVEL DIFFERENCE

User Portal

Our system is a purpose-built, cloud-based portal. It's designed for ease-of-use and simplicity. It incorporates a unique feature to update users of frequent changes/releases common with application software.

Retention

The system has a built-in, multi-step retention exercise function that dramatically improves memory recall and measures overall retention of any learned material.

Mobile Access

Our GetIT mobile app is a fast, convenient way to remember what you've learned. When you forget some details GetIT serves up quick prompts when you need it.

Engagement

Unique gamification features reward users for their eagerness to complete their learning quickly. Early adopters are recognized as Change Leaders, boosting widespread user engagement.

Content

We create 5-minute micro-learning videos using the latest learning research and science, enabling users to learn and retain new skills. Videos can be customized for your business needs.

Reporting

Real-time reporting and analytics give unparalleled insight into employee progress. Track who has adopted your new program, and who needs additional support.

Success Manager

For simple projects we assign a personal Customer Success Manager to handles all the tasks to deliver a successful user adoption program

Change Management

For more complex projects we offer a full Change Management services including  change culture requirements, confirming objectives, and preparing your management team and employees.

LEARNING RECALL INSIGHTS

Research confirms that practices such as train-the-trainer and self-serve portals are only 22% effective.  They're efficient but not necessarily effective.

Organizations are moving to smarter, more innovative methods. These approaches fit with the way we are biologically wired.  Brains are designed to forget (80% in 2 weeks).  It's referred to in psychology as Memory Decay.  Fivel's solution is designed to offset memory decay to strengthen retention.

Social habits, information overload, and smartphones have shortened our attention span. Fivel is keenly aware of this problem. Our system and content are uniquely crafted to address this new environment.

Not enough emphasis is placed on personal motivation.  Our brains create Dopamine (win) or Serotonin (reward) to engage interest.  At Fivel, we know when and how to create the right type of motivation to increase engagement.

USER ADOPTION GUIDE

Fivel's guide describes the science behind effective learning.  It steps you through the process of how employee engagement is best accomplished.

Sending people on site to conduct initial training was costly and inefficient.  With Fivel, we reduced our costs by 73% and reduced employee turnover.

David D - Sr Project Manager

Bringing in a supplier who had ready-made content, and full deployment services, enabled us to control costs and focus on our priorities.

Cynthia S - HR

The retention videos are a great way of reviewing the content presented in class. They're clear and easy to follow.

Mike A. - Recycling Stategist

Now that we can see who learned the applications, we've seen a 22% reduction in help desk calls, happier end-users, and stronger business benefits.

Jack B - CIO

I have never participated in programs that used short, concise videos and exercises to help me remember what I learned.  I really enjoyed the process.

Leigh S - End User

It was great. The video pulled out the key insights from what was a lot of information delivered over the first week of classes.

Dan K. - City Supervisor

I liked that the information was in short video segments so I could fit them into my busy schedule.  Being able to go directly to the info I need on my smartphone  is convenient.

Jeff M - End User

LATEST ARTICLES

Asian female call centre operator consultation providing customer service Offering solutions with a smile.
Training Remote Employees

The rise of digital workforces intensified in 2021 with 38% of American employees and 32% of Canadian employees working most of their hours at home — noting a significant increase in telework since March 2020. Though the numbers are high, factors such as disconnected communication systems and feelings of isolation brought on by zero physical interactions can […]

A Project’s Weak Link – User Adoption

An IT project is a series of steps linked together in a sequenced chain of events leading to the final business outcomes.  When a link in that chain is broken a project suffers. Identify the business requirements Research available options Design and spec the needs Select the best possible solution Procurement & deployment User Adoption […]

Unleashing Winning Performance

Employees are your Athletes – unleash their winning performance Did you know that most resistance to change is unconscious and a biological function of the brain to actually burn fewer calories?   What we refer to as a habit is a coating the brain constructs around a repeatedly active neural pathway along with help from […]