DIGITAL ADOPTION MADE EASIER
Selecting the right technology, and choosing the right partner who can deliver and support your infrastructure, has always been important. Our comprehensive suite of Digital Adoption Services will help your employees embrace the changing digital landscape and help you achieve better business outcomes.
Keep employees current with Software Updates
Microsoft, Cisco, and application vendors roll out new functionality and feature enhancements multiple times per year, some every month, which can overwhelm your employees.
Our micro-learning cloud-based Subscription Service solves this problem so that you don't have to retrain employees for every incremental change. We send out mini-video updates aligned with software release dates and track employee progress so you’ll know who’s up to date.
- Your employees easily keep up with new versions/features.
- Your IT staff receive real-time visibility into employee progress.
- Your Helpdesk calls can go down by 10-15%.
DIGITAL ADOPTION SERVICES
Human brains are designed to forget. Our multi-step memory retention process overcomes that. Our system strengthens long-term memory retention with a sequenced delivery of practice exercises, a critical step often overlooked in user adoption.
Tap & Learn technology delivers instant information. Our GetIT mobile is a fast, convenient aid for accessing instructions for conference software, video equipment, collaboration tools, and more. We know people forget so, GetIT serves up quick prompts where and when they need it.
Our cloud-based Learning Portal is easy to understand, simple for employees to access, and quick to navigate. Log in anywhere, at any time. The scheduling component notifies and reminds users to participate.
Our ever-expanding video library includes Cisco, Microsoft & Google collaboration products. It's been designed by qualified psychologists and learning experts. Need custom content? Our team creates videos for your unique business needs. Feature releases are delivered to users as they occur throughout the year.
Traditional learning solutions only track training events. Find out exactly who has adopted your solution, and who needs additional support.
Our reporting lets you know who, and when people have:
- consumed the knowledge;
- retained the knowledge and;
- applied the knowledge.
We've incorporated a unique reward function that uses a proprietary algorithm to create user engagement and support your culture of change. Users are recognized based on their eagerness to engage. You can also choose to use the prize system as an incentive for participation.
Change Management Services:
For simple projects a Customer Success Manager is assigned to coordinate a successful user adoption rollout. For more complex projects, we offer a full range of Change Management service to assess and modify your company's learning culture.