Solano Community College implemented a new Cisco Webex phone system and wanted a reliable way to help their employees adapt to the change. Faced with the logistical challenge of training 860 users in multiple locations, the college chose Fivel's online Webex Calling video learning series and implemented single sign-on to streamline access. To build momentum, Fivel recommended an advance campaign that actively involved department heads to champion the upcoming transition via email.
The main training initiative officially launched in January. To refresh user engagement, a reminder campaign was sent out in March. To successfully grab users' attention, this reminder email strategically highlighted the exciting benefits of the new voicemail-to-email feature, encouraging further interaction with the training platform.