Patriot Federal Credit Union sought an effective way to train 249 users across 14 different branches on the new Cisco Webex Calling App. They selected Fivel's online video solution, setting up secure access via passcodes and configuring the system to track user activity by location. The training kicked off with a primary campaign in June and was reinforced by a follow-up onboarding campaign in September.
The true driver of this rollout's massive success was their internal planning team, who worked diligently to promote the program and keep staff on track throughout the program. Thanks to their ongoing efforts, 218 of the 249 users completed the training, yielding an exceptional 88% success rate. This high rate of completion indicates a remarkably strong level of user familiarity with the new calling application and exemplifies why change management increases the success of any initiative.