The Secrets Behind Why Employees Resist Change Many of today’s business articles repeatedly tell us that change is happening at an ever-increasing speed. Innovation, a key driver of change, is an essential requirement for any business to stay competitive. Not surprisingly, CEOs proclaim that their most important role is to invoke change in their organization. […]
IT organizations have been hardwired from past experience to think in terms of a project paradigm. We prepare, we deploy, we complete, we move on. Agile development and cloud computing are distorting that model as application vendors release new features multiple times per year. Customers once chose their deployment dates but Cloud computing has transferred that control to vendors. […]
On average, Employees are subjected to 30+ changes per year. Some of these changed are digital (program upgrades, new software, etc), and some are to processes or procedures (forms updates, new steps for customer support, etc). Some changes are “top of mind”, strategic changes for company advancement, or Tactical/Supporting changes that are low on the radar, […]
What is Accidental Learning and what is its impact on technology or software investments? Companies are caught in an old paradigm of learning practices that are 50 plus years old. The knowledge and science of how our brains learn and how we create new habits have changed dramatically in the last 20 years. It is […]
Much of our love of mobile is the ability to access data that we need immediately. We place this data in our short or near-term memory and then discard it. For example, once you arrive at a restaurant its address is no longer required. Conversely, corporate learning demands that we recall skills used on a […]
Digital transformation is the latest holy grail of organizational change. Change is not new but unlike past changes, there is a key difference; In the past, projects would automate familiar workflows with some level of process enhancement. Employees affected by those changes had to learn a new system with a minor adjustment to the way […]
Organizations spend billions of dollars every year on training their employees. Is this the worst investment a corporation ever makes? According to the results, the answer is YES! It is well established by neural and behavioural scientists that people forget upwards of 80 percent of what they are taught within 2-3 weeks. There is even a catchy […]
Although there can be countless adoption gaps found throughout your company’s various department, it is most evident whenever technology is involved. You might not realize, but each employee (including yourself) interacts with an average of 10 different technologies every day and are subjected to 30+ company changes every year. This gets overwhelming and fosters resistance to change, […]
I was part of an interesting demo the other day. An employee walks into a board room and their phone automatically lights up with several pieces of indexed micro-learning content. Some content is about the projector, the video conferencing equipment and the telephone system. Common topics like how to make a conference call, turn on […]
There are three principles to remember when you are implementing user adoption in your workplace. 1. The Edgar Dale principle – the Nature of Involvement. The principle stated that after only a 2 week period, we tend to remember only: 10% of what we read (text), 20% of what we hear (audio), 30% of what […]
