Customer loyalty is powerful. Customer passion for your solution is gold. Why have brands like Apple been so successful that their customers will line up for hours in front of an Apple store to buy their products? Yes, their designs are cool, but Apple’s long history of passionate customers has much more to do with […]
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Are you a Boiled Frog?
Over the years, technology has become increasingly advanced and complex. Remember when our cell phones used to “just dial phone numbers” or our office phone systems “just transferred calls”. Now just one piece of technology does everything that 10 pieces used to do! The issue is that technology has slowly crept up on people over the years to boiling point. The result is that most people only know the basics of all their technology and use it to survive, not thrive.
Don’t Risk Confusing Retain with Train
Having a wrong objective can easily lead to a wrong result. This is often the case whenever companies engage employees in knowledge transfer of new systems or processes. A project implementation team’s goal is often to ensure that everyone “goes through the training”. Success is proclaimed when completed. But there is much more. Training is […]
Making it Stick: How to apply “The Science of Successful Learning” to the workplace!
“People generally are going about learning in the wrong ways.” State Peter C Brown, Henry L. Roediger III and Mark A. McDaniel, authors of Make It Stick. “But there’s a catch: the most effective learning strategies are not intuitive.” After Roediger and McDanirl, along with a team of 9 others, won an award for “Applying Cognitive […]
The Next Generation of LMS Training – Learning Retention Systems (LRS)
Modern Learners are overwhelmed, distracted and impatient. They are untethered, on-demand, collaborative and empowered. What does this mean for your employees? First and foremost, this means that your employees need shorter learnings that work within their busy schedule and focus on long-term recall for better outcomes and realization of profits. Traditional Training was prominent in the Industrial […]
The Five Minute Microlearning World
Who could ever remember a life without Mobile computing. First came the car phone, then remote computing. Next it was Blackberries, and today it’s smartphones. We can reach out to anyone, anytime and get replies in minutes. What a wonderful life. Almost! Psychologists are discovering that we now live in a five minute world. It’s […]
The Technology Adoption Learning Gap
Ever feel like you are invisible to your company when new technology is rolled out? You’re not alone. Companies are continually rolling out new software or upgrading phone systems, email, and PDAs. We’ve all received emails from the tech folks saying, “We are upgrading Outlook so the system will not be available over the weekend!” […]
A CEO’s Key Role is Their Biggest Challenge
Surveys of CEO’s identify organizational change as their most important role in a company. They also rank employee adoption or change as their leading problem. Today’s business landscape rewards organizations that are nimble, move quickly and adapt to market needs. Since user adoption is the linchpin of all successful change projects, no matter the size, […]
What Cloud technology means to Cisco and Microsoft VARS.
Recently, Fivel System’s CEO, John Breakey, took a dive into the world of Cisco and Microsoft VARs to determine if the effects that Cloud has on their business. Is Cloud Finally Disrupting the Cisco and Microsoft VAR? Value-added Resellers (VAR) have been a versatile group over the years since the dawn of Microsoft and Cisco. […]
3 Steps to Improving Organizational Change
AS HUMANS, WE DON’T TAKE WELL TO CHANGE There are 3 main reasons why we resist. 1. Change interrupts the way our brain works. Our brains develop pathways (sometimes referred to as muscle memory) as a way of reducing the number of calories it has to burn. Yes, thinking can produce smoke that comes out […]