Many of today’s business articles repeatedly tell us that change is happening at an ever-increasing speed. Innovation, a key driver of change, is an essential requirement for any business to stay competitive. Not surprisingly, CEOs proclaim that their most important role is to invoke change in their organization. We are also reminded that the rate […]
If your experience with change management projects is similar to mine, you know that it is a painfully slow process to get everyone engaged in a new processes or systems that are being implemented. While there are some early adopters, most users tend to drag out the change for as long as possible. In the […]
On average, Employees are subjected to 30+ changes per year. Some of these changed are digital (program upgrades, new software, etc), and some are to processes or procedures (forms updates, new steps for customer support, etc). Some changes are “top of mind”, strategic changes for company advancement, or Tactical/Supporting changes that are low on the radar, […]
What is Accidental Learning? This is when accidental learning begins. We have all experienced it. You’re working with a colleague whose split screen view of Outlook you have never seen before and say. “How convenient!”. You suddenly realize you have been needlessly frustrated for months. Your colleague’s instruction was a great resource but unfortunately, the […]
Organizations spend billions of dollars every year on training their employees. Is this the worst investment a corporation ever makes? According to the results, the answer is YES! It is well established by neural and behavioural scientists that people forget upwards of 80 percent of what they are taught within 2-3 weeks. There is even a catchy […]
Although there can be countless adoption gaps found throughout your company’s various department, it is most evident whenever technology is involved. You might not realize, but each employee (including yourself) interacts with an average of 10 different technologies every day and are subjected to 30+ company changes every year. This gets overwhelming and fosters resistance to change, […]
There are three principles to remember when you are implementing user adoption in your workplace. 1. The Edgar Dale principle – the Nature of Involvement. The principle stated that after only a 2 week period, we tend to remember only: 10% of what we read (text), 20% of what we hear (audio), 30% of what […]
Customer loyalty is powerful. Customer passion for your solution is gold. Why have brands like Apple been so successful that their customers will line up for hours in front of an Apple store to buy their products? Yes, their designs are cool, but Apple’s long history of passionate customers has much more to do with […]
Over the years, technology has become increasingly advanced and complex. Remember when our cell phones used to “just dial phone numbers” or our office phone systems “just transferred calls”. Now just one piece of technology does everything that 10 pieces used to do! The issue is that technology has slowly crept up on people over the years to boiling point. The result is that most people only know the basics of all their technology and use it to survive, not thrive.
Having a wrong objective can easily lead to a wrong result. This is often the case whenever companies engage employees in knowledge transfer of new systems or processes. A project implementation team’s goal is often to ensure that everyone “goes through the training”. Success is proclaimed when completed. But there is much more. Training is […]
