Fivel Systems was born from a very real corporate need.
Unis Lumin was a nationally acclaimed Cisco and Microsoft Systems Integrator. John Breakey, the CEO of Unis Lumin at the time, came to realize that many of the company's customers and even his own employees didn’t use the products and services purchased to their fullest capabilities.
Because of this lack of "feature adoption," he realized employees were less productive and the return on investment on these products was lengthened or reduced.
When measured, adoption was poor among the software and service users, with only an average utilization rate of 28-30%. People, he found, didn’t understand the key features of the products, and didn’t have time to look for answers.
“Employees are busy,” John said, “And they only seem to become busier and busier as technologies advance and businesses grow. They don’t have time to spend searching through manuals or Google Searching for answers.”
How the Fivel concept progressed
In 2010, alongside a board of advisers, John began Fivel as a research project. Taking time to learn how the brain worked, the concept of memory decay, and how humans learn and build habits, he decided that short-bursts of micro-learning were the key to employee adoption of change.
In 2011, John hired system and user interface developers that would help him design a user-friendly concept that would deliver the Fivel Experience in a sequenced and programmatic way. A production team was then hired to create what we know as “Learning Moments”, 5-minute modules that focus not solely on delivering the information, but on increasing the rate of retention.
In 2012, John hired a team of Learning Moment Coordinators who support customers, set up campaigns, encourage user engagement, and organize the sequence of events that will empower the employees to adopt the technology or procedure faster.
The rest is history
Fivel is the ONLY system that was developed by a CEO of a multi-million dollar, national company. Our company focuses on the success and empowerment of employees and customers to adopt corporate changes faster, allowing for companies to benefit from their investments more rapidly.
The end result? Better profitability. Happier employees. Key corporate objectives achieved in less time.